Complaint management

Objectives

Our aim is to convey well-founded and contemporary content, skills and methods in a fair and friendly discursive exchange with our students. This interaction between teachers and students is a fundamental requirement for successful studies. It is subject to an ongoing process of change and improvement and goes hand in hand with the compliance with the rules of good academic work and the principles of social and gender-equal cooperation (Code of Conduct).

Teachers and students are required to design teaching in a positive and cooperative manner. If students have any questions about a course and its framework conditions, they seek dialogue with the respective lecturer. If points of friction or ambiguity persist, the complaint management of the Geosciences Department comes into play. It is used to jointly resolve any problems at an early stage and to bring about an agreement in clear procedural steps.
Our common goal is a quick agreement within our department. If this cannot be achieved, the advice offered by Department 4 - Office against Discrimination and Violence (ADE, Arbeitsstelle gegen Diskriminierung und Gewalt) - is used and, in the last instance, the legal department is consulted.

General information on the procedure

The procedural steps are structured according to the counselling level (s. Downloads). If there is no agreement on one level, the process is continued with the participation of other participants on the next advisory level.
In addition to lecturers / examiners and students, participants in the faculty can also be clerks from the examination office, employees of the consultancy for study affairs and career perspectives, dean of studies and committee members of the advisory board for study affairs and the examination boards. Other participants can be called in on a case-by-case basis.
Problems should be addressed directly or expressed through evaluations. In any case, the personal rights of the parties involved must be upheld; relationships of dependency must not be abused.
If complaints are made to uninvolved persons in the department, these should refer to the advisory board for study affairs or the complaint procedure and the correct contact person.

Contact persons from the Advisory Board for Study Affairs are currently the lecturers:

Dr. Kay Hamer
Dr. Iris Spieß

as well as the student

Alissa Bach

Information on the procedure is also available from the

Students Self Governance (StugA) Geosciences